Start with the facts
Write down what happened, dates, names of institutions, reference numbers and what outcome you need. Keep original documents and avoid editing evidence.
Use official routes first
Where possible, use the competent regulator, ombudsman, union, professional body, court, legal-aid route or public authority for your country. FreedomWitness does not replace professional legal advice.
Prepare a clear record
- Chronology
- Copies of letters and decisions
- Evidence list
- Questions still unanswered